- How communication can be used to solve problems and reduce the likelihood of conflict.
Programme overview
This course has been designed to provide conflict management skills to individuals working in a customer facing role, dealing with service users or the public in general. It is applicable to a wide range of sectors and can be taken by anyone requiring a better understanding of how to prevent conflict from arising or would like to feel more confident in being able to deal with challenging situations.
Curriculum
Module 1: Communication to reduce conflict
Module 2: Human responses in conflict situations
- The factors that influence human responses in conflict situations.
Module 3: Assessing and reducing risk
- How to assess and reduce risks in conflict situations.
Module 4: De-escalating emotive situations
- How to communicate effectively and de-escalate conflict in emotive situations.
Multiple choice examination
Key features
Expert Instructors
Our courses are taught by experienced professionals who bring real-world insights and practical knowledge to the training
Flexible Learning
With a variety of scheduling options, our courses are designed to fit around your business needs
Certification
Upon completion, receive certification that is recognised and valued across industries
Interactive Training
Engaging hands-on learning experiences that ensure learners not only understand but can apply the knowledge in real situations
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