Hybrid Working: Digital Communication and Collaboration

Develop communication and digital collaboration skills that support new ways of working, helping you confidently connect, collaborate, and thrive in an increasingly digital world.

Online / Self-paced Start Date - Anytime

 

 

12 hours Duration
Level 1 Introductory
English Language
Open University Provider

 

 

 

Programme overview

Communication and digital collaboration skills are now essential for new ways of working, and working online. As more organisations move to permanent hybrid working, being able to connect with others, use digital tools and understand expectations is becoming more important.

This course aims to develop your own skills and those of your teams, in order to succeed in a digital hybrid world. It is recommended that you also study the Hybrid working: skills for digital transformation course that is part of this collection; it focuses on the essential skills and capabilities you require for working digitally.

While communication and collaboration can cover many areas, the focus of this course is the basic skills that everyone within an organisation requires when using tools to work collaboratively with others.

Curriculum

  • Organisations are increasingly moving towards hybrid working environments
  • Communication and collaboration methods have changed as a result
  • Opportunities for informal “water cooler” conversations have become less frequent

  • Developing your personal brand
  • Creating your professional online profile

  • ‘Digital tools’ for communication and collaboration
  • Hybrid communication and collaboration
  • Inclusive communication and collaboration

  • Understanding the context in which you work is important for effective communication
  • Good communication supports stronger collaboration and teamwork
  • Exploring workplace communication helps improve professional interactions

  • Direct and mass emails
  • Instant messaging
  • Collaboration chat channels
  • Emojis

  • Case study: collaboration to create this course
  • Exploring digital collaboration tools
  • Exploring digital file sharing

  • More time is now being spent in meetings within organisations
  • Before arranging a meeting, it is important to consider its purpose
  • Teams should ask whether a meeting is really necessary

  • How to have good hybrid meetings
  • Being a remote attendee

  • Planning your meeting
  • Preparing your meeting
  • The agenda
  • Inviting participants
  • The meeting
  • Effective communication in hybrid meetings
  • Actions and review

  • The COVID-19 pandemic accelerated the use of hybrid and virtual communication tools
  • Organisations and employees adapted quickly to new ways of working and collaboration
  • Communication technologies and digital workplace practices continue to evolve rapidly

Course learning outcomes

After studying this course, you should be able to:

  • manage your digital persona
  • collaborate and work in a supportive, safe manner online with others
  •  identify, choose and use digital communication and collaboration tools
  • interpret and respect the approaches to communicating in different spaces
  • develop your ability to run effective hybrid meetings
  • share and manage files effectively.

Key features

Flexible Online Learning

Study at your own pace with online course materials that can be accessed anytime, making learning easy to fit around work and personal commitments.

Interactive Learning Activities

Access quizzes, activities, and course exercises designed to support understanding and help reinforce key concepts throughout the course.

Free online course

No Additional Costs

There are no mandatory additional costs to complete the course, although access to Microsoft Excel or similar spreadsheet software is recommended.

Free Statement of Participation

Learners who successfully complete the course can receive a free digital Statement of Participation as recognition of their learning

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